POLICIES

USED GUN SALES

After placing an order for a used firearm, fill out the Transfer Request located on the "Transfers" tab. We ship as soon as we receive ​a copy of your dealer's FFL license. 

 

All used guns on our website are subject to prior sale. Most of the used guns listed on our website have a quantity of one, which is the one you are looking at. 

 

Our item descriptions are intended to give a general overall condition. If you have any questions or want a better description of an item, please call during regular business hours and speak to a salesman. Our salesmen are collectors themselves with many years of experience and are very knowledgeable with our inventory. 

NEW GUN SALES

To view our online selection of new firearms, click the "Shop New" tab or the "New Handguns/Rifles/Shotguns" links on our home page, and you will be redirected to our Gearfire website with our New inventory.  We have 18 distributors that stream real time through our website.  REMINDER:  Just because a gun is listed as "in-stock" from our distributor does not mean it is stocked at our physical location.

ALL of our new inventory located on our Gearfire website will drop ship from our distributors immediately.  Pistols ship 2 day priority and long guns and accessories ship ground 3-5 days.  We will call you as soon as your order arrives at the store. 

 


FEDERAL FIREARMS LICENSE (FFL)
We must wait for a copy from your dealer before we can ship to them.  

SHIPPING

Because of recent shipping restrictions and charges placed on us by UPS and FedEx, we must charge a MINIMUM of $35.00 for shipping firearms. 
Buyer pays all shipping costs. 


PAYMENT METHODS

We accept Visa, MasterCard, and American Express credit cards. All items shipped to a Virginia address will be charged a 6 percent sales tax

LAYAWAY POLICY

We are willing to put items on layaway.  Because each situation is different,  call us at the store 703-868-5370 to work out mutually satisfiying terms.  

NOTE ON USED AND/OR COLLECTIBLE FIREARMS

We make our best attempt to check our used/collectible firearms for mechanical function and completeness only. We do not test fire our firearms. We DO NOT guarantee our used/collectible firearms to feed, function or fire. We recommend that any used/collectible firearm be checked out by a competent gunsmith before attempting use.

RETURN & WARRANTY POLICY 

Vienna Arsenal LLC is not a warranty repair station. We make no express or implied warranty whatsoever with respect to any merchandise, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The only warranties provided are provided by the manufacturers and are as contained in each manufacturer's package. Please consult the documentation that came with your purchase for details.

 

We will, however, work with you in a reasonable and responsible manner to resolve any problems you may encounter. Used firearms and accessories are sold “AS-IS.” 


Firearms and ammunition cannot be returned – all sales are final. Please keep all packaging material and documentation. We will only return items that are found defective within 10 days of receipt. Items must be in original condition in the original packaging. There is a 15% restocking fee associated with returns under these conditions. Shipping and handling charges cannot be refunded under any conditions. If you return the merchandise you will be charged a 30% restocking fee. 


Online firearm purchases are subject to a 30% or $75 (whichever is greater) restocking fee per item. Shipping and handling charges are not refunded. Once a gun is transferred to you it is not refundable. If a defect is found after it is transferred to you, it must be returned directly to the manufacturer for repair or replacement in accordance with the manufacturers warranty policy. Ammunition purchased from the website cannot be returned under any circumstances. 

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VIENNA ARSENAL

703-868-5370

386 Maple Ave East

Suite 200

Vienna, VA 22180

©2020 By Vienna Arsenal

Website by Dalton Digital